Ok, it's not my first purchase with deals but this is the worse and I seriously can't accept their service and the way they handle things... Can't make it.. I promised myself not to suffer through this ever again since all these great deals from groupons, deals etc is seldom makes my heart miss a beat. 

Hence I replied and said that I'll prefer a refund back to my credit card, and requested them to give me a email confirmation that my request is being acknowledged and processed (ya...3-4 weeks I know....) Below image is their email confirmation:

What???? 2*$49.80=$96/-?!?!?!??!!!!! Okie.... I'm not good in maths and I can't do mental calculations either but at least I know how to press the calculator! This guy's calculator or brain isn't working?? PISSED OFF!!! Now should I even bother to reply him saying that his calculation is wrong?? Or I'll just wait and see? Or just be happy that I'm getting some sort or refund back??? Just a simple typo error or will they really make that error and I got to risk getting all pissed and mad over the bal of $3.60 if they really refund me $96/-??? $3.60, or even the $99.60 is not really the issue here, it is their attitude that pisses me off!!! 

Firstly, I lost count of the number of emails that I sent to both the seller and DEALS. I been chasing for the delivery of the products since nov 2013! Payment made on 07.11.2013!! And the seller first promised the delivery (stating: 'sure we will process your order and item will be couriered to you within the next few weeks'), after waiting for weeks in vain without receiving anything, I emailed to them pressing for the delivery and I was 'taichi' to DEALS for refund (since as per the seller, I paid to DEALS and not to them) and they said that they 'feel like (I) prefer a refund' and they would had deliver the stuffs if (I) had not email them in 10.12.2013 stating that I want a refund because I had yet to receive the stuffs. Hello?? It was stated that 'Item will be mailed 18 days after the end of feature date as stated', I kept sending emails to them and chased for the delivery as the 'feature' closed on 08.11.2013...  In between 26.12.2013 (last day of the '18 days') and 10.12.2013, I had been emailing them and checking for the delivery.. Pardon me for being a nuisance then but it was meant for gifts for Christmas and Birthday and it took way more than 18 days since the feature on DEALS was closed and I had yet to receive the things (till now to-date).... Hence on 10.12.2013, I wrote to them saying 'Pls give me a confirmation when I'll be receiving the stuffs as it's way passed the promised 18 days. If you are not sending the stuffs, at least arrange a refund'.
 

My reply to both parties after all these pushing around is that I want a confirmation whether I'm getting my stuffs (if so, when?) or am I getting the refund. Simple request isn't it???? Yet not given an answer......

Secondly, the customer service sucks. Both this particular seller and DEALS.... Way too frustrating for a customer to go through... And after so much hassle and complain done, as a Customer Relations Executive when you are dealing with a unhappy customer, shouldn't you just check your reply first before sending? Basic isn't it??? Hmmm... Shows how much you cares about your work and (unhappy) customers. Customer Service FAIL!